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Implementation
E.ON Call Centre
Implementation
As an energy provider to end customers, E.ON must handle up to 10,000 phone calls per day. With such a load, it is important not only that the telephone exchange runs smoothly, but also that it is automated, optimized, and provides a wide range of information and outputs.
CLARYSTONE_ supplies E.ON with reliable Mitel telephone technology for hundreds of operators, including IVR channels (Interactive Voice Response via tone dialling). This is followed by a system that displays current information for operators on panels. The solution includes a number of integrations with information systems, campaign management, records, and other functionalities.