Support services

Clarystone offers customers operating the Aastra (Ericsson) MX-ONE and MD110 systems the possibility for contractually established service. Our philosophy is to provide tangible support services and regular preventive inspections while constantly evaluating the system’s operational status.

An extensive service inventory of spare parts and an experienced technical team enable us to offer the following range of support services:

• Hotline services from 8 hours a day and 5 days a week up to 24/7
  
• An intelligent system for defect classification
  
• Guaranteed intervention availability and an agreed period for outage resolution
  
• Inclusion of basic activities into a fixed payment and thus simplification of administrative operations
  
• Preferential fees for contract clients and the possibility to take advantage of premium services
  
• Regular service activities reports for services customers
  

 Helpdesk portal is available here: https://helpdesk.clarystone.com

• Data solutions
• Voice solutions
• Cisco video surveillance
• Advanced dispatcher´s switch
• Ericsson fiber and copper cables
• Gauging system for clean profile
• Support services
• System administration software

Have a query?